Frequently Asked Questions
Everything you need to know about enhancing your living space with LITO Masters.
What is the typical delivery timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 3 weeks.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.
How do I care for my LITO Masters products?
Each product comes with a specific care guide. Generally, we recommend using a soft, damp cloth for wood surfaces and professional cleaning for upholstered items to maintain their longevity and finish.
Do you offer international shipping?
Currently, LITO Masters ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
Are your materials sustainably sourced?
Yes, we prioritize sustainability. We partner with artisans and manufacturers who utilize FSC-certified wood, recycled textiles, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.